RETURNS AND REFUNDS
Any item can be refunded if it is returned within 14 days from the date you receive your parcel. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately, we do not offer a refund on opened or used products unless faulty or damaged in transit.
Shipping costs are the responsibility of the customer and are non-refundable.
Please send your order back to:
Bella Beauty Professional
63 Digby street
Holland Park 4121
QLD Australia
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.
If you have an issue with your product or delivery, please contact us to discuss your options at info@bellabeautyprofessional.com
If getting in touch about a return, please include your order number and product details in the email.
SHIPPING
Same Day Dispatch for both Domestic and International orders.
All orders placed before 12pm AEST will be shipped on the same day unless stated otherwise (excludes public holidays and weekends).
Due to COVID-19 we might experience processing or delivery delays. We will do our best to keep you in the loop and to ensure your order gets to you as quickly and safely as possible!
Australia Delivery
Free Standard shipping for orders over $150.
Free Express shipping for orders over $170.
Spend $149 or less?
Standard shipping is charged at a flat rate of $10 AUD while Express is 15 AUD.
Delivery timeframes – Australia
Regular orders: 2-7 business days for delivery.
Express orders: 1-3 business days for delivery.
Orders are sent via Australia Post.
International Delivery
All international orders are shipped via International AusPost or DHL Express.
Please note that there may be duties and taxes levied on your shipment in your destination country. The receiver is solely responsible for paying any customs charges.
Pricing and delivery timeframes vary based on the selected courier company, your country and weight of the shipment.
To easily calculate shipping simply follow these steps :
Add your desired products to cart Head to the cart page Use our shipping calculator by entering your country of origin and postcode.
Please note pricing may vary depending on weight.
*All postage and handling prices above are AUD unless otherwise stated
How to track your order
Tracking will be provided for all orders, you will be sent an email once your order is dispatched (please also check the junk/spam folder).
Aus Post https://auspost.com.au/mypost/track/#/search
Dhl express https://www.dhl.com/en/express/tracking.html
What happens if you have entered the wrong address?
Please email us ASAP at info@bellabeautyprofessional.com and make sure you enter ‘Urgent: Change wrong address’ in the subject line.
If you email us with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.
I would like to update my order, how do I do this?
It is possible for us to manually update shipping or products on an order however please be aware that in some instances there will be a time difference so your quick and clear response will be greatly appreciated.
Please email us ASAP at info@bellabeautyprofessional.com and make sure you enter your order number in the subject line and any changes you'd like to make.
Things to keep in mind
Our email account and IG page are not monitored over the weekend so if we take a little bit of time to respond this is why.
All freight companies don’t operate over the weekend or public holidays, including our team 😊
Everyone deserves a little break !
Payment options
Bella Beauty accepts payment via PayPal, Apple Pay, Afterpay or credit card using Visa or Mastercard.
Do you offer Afterpay?
Yes, we offer Afterpay on all orders (Australia only).
