FAQs

How to create a professional account

Please CLICK HERE to create a pro account.

As the majority of our products are for professional use only we require all our customers to create an account before you’re able to purchase.

Our aim is to support all beauty professionals making sure our products are exclusive and only accessible to those who are qualified , not to the general public.

All accounts are approved within 24hours provided all information is true and correct.

Please check the junk folder as sometimes the confirmation email may be sent there 😊

What happens if you have entered the wrong address? 

Please email us ASAP at info@bellabeautyprofessional.com and make sure you enter ‘Urgent: Change wrong address’ in the subject line.

If you email us with a change of shipping address please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order. 

I would like to update my order, how do I do this? 

It is possible for us to manually update shipping or products on an order however please be aware that in some instances there will be a time difference so your quick and clear response will be greatly appreciated.

Please email us ASAP at info@bellabeautyprofessional.com and make sure you enter your order number in the subject line and any changes you'd like to make.

How to track your order

Tracking will be provided for all orders, you will be sent an email once your order is dispatched (please also check the junk/spam folder).

Aus Post https://auspost.com.au/mypost/track/#/search

Dhl express https://www.dhl.com/en/express/tracking.html

Things to keep in mind

Our email account and IG page are not monitored over the weekend so if we take a little bit of time to respond this is why.

All freight companies don’t operate over the weekend or public holidays, including our team 😊

Everyone deserves a little break !

Payment options

Bella Beauty accepts payment via PayPal, Apple Pay, Afterpay or credit card using Visa or Mastercard.

Do you offer Afterpay?

Yes, we offer Afterpay on all orders (Australia only).

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