Returns & Refunds
Change of Mind Returns
We accept change of mind returns within 14 days of receiving your order, provided that the item:
- Is unused
- Is unopened and in its original packaging
- Is in a resalable condition
Please contact us at orders@bellabeautyprofessional.com or via the returns form below before returning your order. Include your order number and let us know which item(s) you'd like to return. Once your return has been approved, we'll provide the return instructions.
Returns sent without prior contact or without any identifying information (such as your order number or name) may be delayed, as we may be unable to identify who the parcel belongs to.
Please send approved returns to:
Bella Beauty Professional
17A Graystone Street
Tingalpa QLD 4173
Australia
We recommend adding in your order invoice if you still have it.
Return shipping costs for change of mind returns are the responsibility of the customer. We recommend using a tracked postal service, as all transport risk remains with the sender until the parcel has been received by us. Once your return has been received and inspected, your refund will be processed to your original payment method.
Faulty, Incorrect or Damaged Items
If your order arrives faulty, incorrect, or damaged in transit, please email orders@bellabeautyprofessional.com within 14 days of receiving your order.
Please include:
- Your order number
- A brief description of the issue
- Photos and/or videos of the product
- Photos of the packaging the order arrived in
Please do not return the item until you've contacted us, as we'll need to assess the issue first and may not require the product to be returned.
If a return is required, we'll provide you with a return label and return instructions. Once we've received and assessed your return, we'll notify you of the outcome and arrange a replacement, refund, or other appropriate resolution.
If you have any questions about your order or delivery, please contact us at orders@bellabeautyprofessional.com. We're always happy to help.
Returns Contact Form
Please submit your returns information via the form below and our team will get in contact with you soon.
Digital Products & Online Training
1. Non-Refundable Product: Once the digital product is purchased, it is considered non-refundable. We do not offer refunds, returns, or exchanges for any reason.
2. Confirmation of Purchase: Before completing your purchase, please ensure that you have thoroughly reviewed the product description, features and system requirements.
3. Product Support: While we do not provide refunds, we are committed to providing you with excellent customer support. If you have any questions regarding the digital product, please feel free to reach out to our support team at info@bellabeautyprofessional.com. We will do our best to assist you promptly.
4. Unauthorised Distribution: Unauthorised distribution or sharing of the digital product, including sharing login credentials or downloadable files, is strictly prohibited and may result in legal action. Please respect our copyright and intellectual property rights.
By purchasing and downloading the digital product, you acknowledge and agree to abide by the terms and conditions of this refund policy, understanding that the product is non-refundable.
We value your satisfaction and strive to provide a high quality digital experience. If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team.