RETURNS, REFUNDS & EXCHANGE

Any item can be returned and refunded if it is returned within 14 days from the date you receive your parcel. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To be able to return your product, you must provide proof of purchase, such as confirmation email, order number, and a picture of the delivered product.

Unfortunately, we do not offer a refund on opened or used products unless faulty or damaged in transit.

Shipping costs are the responsibility of the customer and are non-refundable.

REPLACEMENT PROCESS

If your products are faulty, broken or damaged in transit please email us at orders@bellabeautyprofessional.com within 2 weeks of receiving your order with your order number and image/video of the products you received as well as the packaging it arrived in.

RETURN PROCESS

Please send your order back to: 

Bella Beauty Professional

PO Box 549
Coorparoo QLD 4151

Australia

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.

If you have an issue with your product or delivery, please contact us to discuss your options at orders@bellabeautyprofessional.com

 

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